Refund policy

Return & Replacement Policy — Rogue One Coffee

Because every order from Rogue Sierra Coffee is roasted fresh and custom-packed for each customer, we do not accept physical returns. However, we do have a fair and simple replacement policy.

1. If the customer made an error (wrong grind, wrong quantity, wrong product)

If the customer (or you, the store owner) enters the wrong order information, the replacement order cost is your responsibility.

If you decide to reship the corrected item:

  • You will place a new order through your store

  • You will cover the cost

  • We will expedite the replacement for you once notified

2. If Rogue Sierra Coffee (our roaster) makes an error

Our roaster has an extremely low error rate (0.325%), but mistakes can happen — such as:

  • Wrong grind

  • Wrong roast

  • Wrong label

If this happens:

  • A corrected order will be re-shipped at no cost to you or your customer

  • The replacement will be expedited

  • Simply provide the order number and a short description of the mistake

3. If the issue is due to shipping or other uncontrollable factors

Examples:

  • Package theft

  • USPS/UPS damage

  • “Delivered” but customer claims not received

  • Lost shipments

In these situations:

  • Rogue Sierra Coffee covers the cost of the coffee itself

  • You cover the shipping cost

  • Together we resolve it quickly to keep the customer happy

Important Note: No Coffee Returns

Due to food-safety standards:
Customers should never send coffee back.
Any returned coffee must be discarded, so we do not accept physical returns of any kind.

How Replacements Work

If a replacement is needed:

  1. Create a new draft order in your store

  2. Mark it as “paid”

  3. Confirm it appears in the Temecula app

  4. Email us the app order number + brief description of the issue

  5. When applicable, coffee cost will be refunded and the order will be expedited

All Sales Are Final for Taste Preferences

Because coffee is roasted fresh to order, we cannot offer refunds for:

  • Taste preference

  • Buyer’s remorse

  • Ordering without reading product descriptions